Mitel Networks Corp
Technical Certification Catalog
What's included in this catalog?
All Mitel Platform and Application Technical Certifications
Direct links to Mitel Learning Management System for easy access
Link to Current Exams and Remote Leader Led courses
Global Partner Program Technical Certification Requirements
Cloudlink Onboarding
This self-paced course covers the installation of gateway hardware (where applicable), required CloudLink gateway configuration requirements within CloudLink/PBX, and other CloudLink Accounts Console settings. This training is offered separately for the specific platform it will be installed with (MiVoice Business, MiVoice MX-One, MiVoice Office 400 ...E-911 Emergency Services Primer Self-Study
E911 Emergency Services Primer Self-Study Prerequisite - this course has a 1-hour duration.
This course is provided FREE OF CHARGE through Mitel’s Learning Management System.
MiCollab
This self-paced course is designed for students wanting to learn to install, configure and maintain MiCollab. The focus of this course is the software installation/ upgrades / maintenance including user and provisioning. Certification is obtained by the successful completion of an exam contained within the course.MiCollab Advanced Messaging
This training is for those responsible for supporting the MiCollab Advanced Messaging server. This training includes installation, maintenace and design of the MiCollab Advanced Messaging systems. Additionally this training includes Unified Messaging. This training is offered as a self-study course with accompanying exam.MiContact Center Business
The MiContact Center Installation and Maintenance (I&M) Course provides advanced hands-on training that teaches you how to successfully install and maintain an Enterprise Contact Center configuration. Installation and maintenance topics covered include Contact Center Management ACD, Multimedia, and IVR Routing —Visual Workflow Manager. This course, ...MiContact Center Business Bridging
The MiContact Center Bridge Courses provide certification on the different integrations available for MiContact Center once the full MiContact Center I+M certification is completed. - MiContact Center Business - MiVoice Business Integration Bridge Course - MiContact Center Business -MiVoice Connect Open SIP Integration Bridge Course - MiContact Center ...MiContact Center Enterprise
This training introduces the Mitel MiContact Center Enterprise Call Center system and deals with the installation, configuration, management and troubleshooting of the core facilities of the system. The MiCC Enterprise Core 1 covers the fundamental tasks involved with the system, whilst the Core part 2 course covers the remaining components. Both parts ...Mitel Interaction Recording
The Mitel Interaction Recording Installation & Configuration course provides hands-on training that teaches students how to successfully install this application. This course is delivered using MiVoice Business call control; therefore, students should refer to Mitel technical documentation to understand how to install & configure this application on ...Mitel Interaction Recording for SMB
The Mitel Interaction Recording Installation & Configuration for SMB course provides hands-on training that teaches students how to successfully install an SMB configuration of this application using the “One-Click Install” installation routine.
This course is delivered using MiVoice Business call control; therefore, students should refer ...Mitel Interaction Recording Troubleshooting
This MIR Troubleshooting course covers fundamental tasks to identify and troubleshoot common issues MIR installations might encounter. This remote leader led course provides technicians with a deep knowledge on troubleshooting MIR and qualifies them for related support tasks. NOTE: This course does not provide a certification.