MiContact Center Business

The MiContact Center Installation and Maintenance (I&M) Course provides advanced hands-on training that teaches you how to successfully install and maintain an Enterprise Contact Center configuration. Installation and maintenance topics covered include Contact Center Management ACD, Multimedia, and IVR Routing —Visual Workflow Manager. This course, along with a separate practical Certification Exam, provides new technicians with a MiContact Center Business I&M Certification and qualifies them for MiContact Center Business system support. NOTE: This course alone does not provide a certification. You must take and pass the practical exam to obtain a MiContact Center Business Installation and Maintenance Technical Certification.