Mitel CX (MCX) Installation & Maintenance

The Mitel CX (MCX) Installation and Maintenance (I&M) Course provides advanced hands-on training that teaches you how to successfully install and maintain an Enterprise Contact Center configuration. Installation and maintenance topics covered include Contact Center Management ACD, Multimedia, and IVR Routing —Visual Workflow Manager.

This course, along with a separate practical Certification Exam, provides new technicians with a Mitel CX I&M Certification and qualifies them for Mitel CX system support.

NOTE: This course alone does not provide a certification. You must take and pass the practical exam to obtain a Mitel CX (MCX)Installation and Maintenance Technical Certification.